Hermes Paris

Frequently asked questions

At Elanore, we do not accept returns or offer refunds due to the exclusive nature of our luxury products. However, we do allow exchanges within 7 days of delivery, provided the item is unused, in its original packaging, and meets all eligibility criteria stated on the product page. Exchanges are subject to approval and are not guaranteed for all items.

If your item qualifies for exchange, you must contact us within 7 days of receiving your order. The item must be unused, in its original packaging, and meet all outlined conditions. Exchanges are subject to approval.

Orders are processed within 1 to 2 business days. Once shipped, delivery typically takes 6 business days. You will receive tracking details once your order is dispatched.

We strive to display all products as accurately as possible, including their colors. However, due to variations in screen settings, lighting, and device displays, the color of an item may appear slightly different in real life compared to the pictures shown online.

At Elanore, we take great care in presenting our products with true-to-life photography, but subtle differences may occur and are not considered a defect.